Privacy & analytics

Property enquiries

The name, email, property location, bedroom count, service request, and optional listing link and message you submit help Nexstay understand and respond to your enquiry. Details are sent to our team through Google Workspace. This is separate from the optional website analytics below. Please do not submit passwords, access codes, or sensitive documents.

Aggregate website analytics

Our first-party analytics totals page views, booking-link clicks, and enquiries acknowledged by our sending service, by date in the Vancouver time zone. Sources are grouped as Google, Bing, social, other referral, internal, direct, or unknown. A missing referrer does not necessarily mean a typed-in visit. Enquiry totals distinguish management, furnishing, and requests for both.

No individual browsing profiles

The analytics database does not retain names, emails, IP addresses, full referrer URLs, URL query strings, search terms, form messages, or visitor identifiers. We do not set analytics cookies or send these counts to advertising platforms. A short-lived one-way digest of a submission reference prevents retrying the same enquiry from inflating counts. Hosting and email providers still process the network information needed to deliver their services under their own policies.

Retention and your choice

Daily totals are retained for approximately 400 days and duplicate-prevention digests for approximately 8 days; expired records are removed during subsequent analytics processing. Use the control below to turn optional analytics off. We also respect browser Do Not Track and Global Privacy Control signals. Only your analytics preference is saved in local browser storage, not a browsing identity; clearing storage may reset that choice. Turning analytics off does not stop enquiries from being sent.

External bookings and contact

Booking links take you to our Guesty-powered booking site, where its privacy and booking terms apply. An outbound click is not evidence of a completed reservation. To ask about, correct, or request deletion of your enquiry information, or to raise a privacy question, contact hello@nexstayrental.com.

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